Residential Installation & Service Technician

Company: Comcast
Location: Dearborn Heights
Posted on: April 2, 2021

Job Description:

Core Responsibilities:
Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures, and safe
work practices in order to provide an outstanding customer experience. Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.
Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
Communicates, engages, and provides customer with education on products and services.
Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship.
Displays active listening skills, perceive emotional awareness in difficult situations, and empathize with customers to enhance an overall positive experience.
Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18to 26 feet).
Manipulates connectors, fasteners, wire and uses hand tools.
Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.
Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Through the use of Company vehicle maintains proper equipment in order to be prepared to perform required duties. Drives company vehicle in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather.
PandoLogic.Category: Installation & Maintenance, Keywords: Cable Television Technician

Keywords: Comcast, Dearborn Heights , Residential Installation & Service Technician, Engineering , Dearborn Heights, Michigan