Help Desk Technician

Company: Insight Global
Location: Ann Arbor
Posted on: February 18, 2026

Job Description:

Job Description Job Description Duration: 6-month contract to hire Location: Ann Arbor, MI 48105 - Open to working different shifts - Open to onsite training and then a hybrid or remote schedule *depending on assigned shift* Start Date: ASAP PR: $18-$21/hour Conversion salary: $41,600 Qualifications: At least 6-months of IT troubleshooting experience Experience with remote in support for end users Ability to work on weekends Strong customer service experience Description: The Technology Support Rep will be located in Ann Arbor, MI. The Technology Support Representative’s primary responsibilities are answering calls from store locations and opening support tickets, troubleshooting when possible, and escalating tickets when needed. When not working through the call queue, the Representative will participate in training to ensure they can troubleshoot and resolve issues properly. This team remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly. Provide support to co-workers to ensure effective sharing of best practices Increase knowledge through continuing education classes Ideal candidates will be organized, technically savvy, have previous Help Desk experience First week of the role will be training

Keywords: Insight Global, Dearborn Heights , Help Desk Technician, IT / Software / Systems , Ann Arbor, Michigan