Branch Manager- Community Engagement Officer

Company: One Detroit Credit Union
Location: Detroit
Posted on: June 28, 2025

Job Description:

JOB DESCRIPTION Summary/Objective The Branch Manager-Community Engagement Officer will be responsible for managing daily branch operations, leading a small team and actively driving business growth through community engagement and strategic outreach. Directs the overall activities of the branch to continually and simultaneously serve the members within the credit union’s target market so that the company’s brand name and reputation continue to flourish. This position works to earn an acceptable rate of return on sales after incentive compensation and maintains a healthy cash flow. Additionally, the Branch Manager invests time in personnel development. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Branch Management (50%) · Oversee daily operations of the branch to ensure efficient, compliant and member-focused- service · Supervise and coach employees, fostering a culture of accountability, collaboration and service excellence · Monitor branch performance metrics including member satisfaction, loan volume, deposit growth and operational efficiency · Ensure adherence to all credit union policies, procedures and regulatory requirements · Handle escalated member issues with professionalism and care · Maintains control over audit procedures, ensuring that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies · Motivate staff to cross-sell the credit union’s products & services & ensure they’re abreast of procedural changes · Schedules, supervises, and motivates branch staff in an effort to maintain optimal member service satisfaction levels · Assists in evaluating staff’s work performance by helping to prepare and deliver annual reviews and performing coaching sessions · Monitors quality of service for members and ensures that employees are maximizing opportunities to sell products · Assists in managing the security and safety of the branch, ensuring that all policies and procedures are followed by staff · Assists in the interviewing, hiring, and training of new branch employees · Resolve team conflicts and reinforce continuously respectful communication with other departments · Tactfully resolve member concerns & inquiries in a manner consistent with credit union values · Monitors office activity, including number of transactions, loan volume, and sales volume · Maintain knowledge of One Detroit Credit Union’s products and services, operational policies and procedures, by-laws, and philosophy · Adhere to the credit union’s uniform policy and demonstrate professional, business like appearance Community Engagement (50%) · Develop and execute a local business development strategy to grow membership, deposits and loan portfolios · Build and maintain relationships with local businesses, community organizations and potential members · Represent the credit union at community events, networking functions and business expos · Identify opportunities for new products, services and partnerships that align with member needs and market trends · Track and report on business development activities and outcomes Competencies 1. Communication 2. Decision Making 3. Business Development 4. Employee Management 5. Problem Solving 6. Member Focus/Growth 7. Accountability 8. Teamwork 9. Integrity 10. Customer Focus Supervisory Responsibility: This position has supervisory responsibility over Branch staff. Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands This is largely a sedentary role, requiring use of typical office equipment such as a computer and printers. Most work is completed in an office environment. Position Type and Expected Hours of Work This is a full-time position. Hours worked may exceed 40 hours per week. Some after hours and/or Saturday work hours may be required. Travel Local travel may be expected, up to 50%. Required Education, Experience, & Skills 1. Associate's degree or some college level course work preferred. 2. Minimum 3 years of experience in retail banking, credit union operations or financial services 3. Proven leadership experience, preferably in a branch or team management role 4. Strong business development, sales or community outreach experience 5. Excellent interpersonal communication and relationship building 6. Ability to work independently and manage multiple priorities 7. Knowledge of credit union products, services and regulatory environment a plus 8. Experience with Microsoft Office (Word, Excel and PowerPoint). Preferred Education, Experience, & Skills 1. Bachelor's degree in a related field. AAP/EEO Statement One Detroit Credit Union is an equal opportunity employer. Other Duties: Other duties as assigned

Keywords: One Detroit Credit Union, Dearborn Heights , Branch Manager- Community Engagement Officer, Sales , Detroit, Michigan